What shipping options are available on TheArmak.com?
Currently, we ship via FedEx (2-Day and Overnight) to the U.S., Canada, and U.S. Territories.
As a convenience for our customers, we offer complimentary 2-day day shipping on all orders.
Is it possible to ship to P.O. and APO/FPO/DPO boxes from TheArmak.com?
Unfortunately, we do not offer shipment services to P.O. or APO/FPO/DPO boxes at this time.
What payment methods are accepted on TheArmak.com?
We accept the following forms of payment for orders placed on TheArmak  American Express,
Visa, Master Card, Discover, Debit Cards and TheArmak gift cards.  For your convenience, your
credit card information can be stored in your TheArmak.com account. This is secure information
and cannot be accessed by anyone other than the account holder.  For more information, see our.
 For added security, your billing address at TheArmak.com must exactly match the address on
file at your credit card company. The processing of your order may be delayed if these addresses
are different.
Does TheArmak offer personal shopping services?
Yes. This complimentary service will save you time and is obligation-free. Our experienced
specialists will help eliminate the guesswork that goes into selecting the perfect gift – whether it
is for yourself or someone else. We welcome you to contact a Customer Care Specialist
directly by phone1-877-Armak-01 (276-2501) between the hours of 10am and 7pm EST Monday
through Saturday.
Can I ship my order to an international location?
Yes, we can ship to most international locations at the customer’s
Will my TheArmak purchase arrive gift-wrapped?
Yes. It will be wrapped in our exclusive TheArmak packaging. A certificate of authenticity and
polishing cloths are enclosed.
Can I include a personalized gift message with my purchase?
Yes. You may enter a personalized gift message during checkout.
Is all TheArmak merchandise available for purchase online?
Our website offers a selected assortment of our newest and most popular styles.  If our website
does not currently have the item or size you are searching for, we may have it available at a
Armak boutique.  To find out about additional products, styles, or sizes, please EMAIL US or
visit a TheArmak boutique.  Locate a TheArmak boutique near you.
What if I need extra help or advice about my purchase?
Our experienced specialists will help you save time and eliminate the guesswork that goes into
selecting the perfect gift. We understand the importance of looking your best and are dedicated
to selecting items that best suit your needs. We welcome you to contact a Customer Care
Specialist directly HERE or by phone 1-877-Armak-01 (276-2501) 
between the hours of 1oam and 7pm EST Monday through Saturday.
How can I check an order I placed on TheArmak.com?
Registered customers, please click SIGN IN to access web order status and history.
Non-registered customers do not have online access to order status and history. You may request
information via EMAIL, online chat, or by calling 1-877-Armak-01 (276-2501) 
Please provide the order confirmation number so we can respond more quickly and accurately.
Do other websites or stores sell authentic, new TheArmak merchandise?
There are hundreds of retailers that sell Armak designs. Locate a TheArmak boutique near you
by clicking. Our designs are counterfeit replicated by other untrusted firms as well designers
make sure you check the authenticity of Armak trade mark stamp on the items you purchase.
Where can I report a possible counterfeit design or website selling suspected Armak knock-offs?
Please contact us HERE.
How can I make returns or exchanges?
For online returns or exchanges, within 5 days please contact a Customer Care Specialist at 1-
877-Armak-01 (276-2501) or email [email protected]; For products purchased through a
boutique, please contact the store directly. For further assistance, please contact us via
email HERE.
Why does Armak use simulated turquoise?
Due to increased demand for turquoise, mines worldwide have become depleted and there is very
little natural turquoise left. Because the Sleeping Beauty turquoise that Armak favors is
particularly scarce, we have opted to use simulated turquoise in some of our jewelry collections.
This material comprises natural stones that are ground into a paste, bound with resin, and dyed to
achieve a beautiful blue hue.
What is the difference between hematite and hematine?
Hematite is the technical word for iron oxide rocks that occur in nature. While very beautiful,
Hematite is also quite brittle and doesn’t polish well. To achieve consistency and beauty in his
designs, Armak chooses to use Hematine, a man-made stone also composed of iron oxide.
Hematine is easier to manipulate and has a brilliant sheen. The two stones are virtually
indistinguishable from each other and are close in value.
How do I register my Armak merchandise?
Unfortunately, we no longer offer the option to register your Armak merchandise.  However, all
purchases and order history are saved when you create an account on www.TheArmak.com. 
Should you require further information concerning a specific TheArmak piece, please contact
one of our Customer Care Specialists HERE or at 1-877-Armak-01 (276-2501)